J P16:33 28 Aug 25
Overall, my experience with Royalty Roofing was very good, however I will mention a couple things that I was not happy with. The roof turned out fantastic and I was very happy with the way it turned out. I was very happy with the quality of the work and the manner in which the roof was completed in a timely manner. My sales rep Blake was fantastic and made this process easy for me to get started and completed. Tayte in the office was very helpful and answered a lot of questions I had. As this is my first home, I was very pleased with the level of customer service that Royalty provided me with, as I was very nervous about this project. My old roof was always a stress I had any time there was rain or a high wind storm, so having this new roof done by Royalty is great peace of mind.
Now for my complaints.
1. I got blocked into my garage after the work was completed. I did not expect a trailer to be left in my driveway overnight, and the contract read to me that the trailer would be in the driveway during the job, not afterwards. I had parked my car in the garage to get it out of the way of the workers, and I wasn't worried about leaving during the job as I worked from home the day of the job. However, I had plans after the job was done. When I was getting ready to leave, I came outside and was greeted by a large trailer blocking my way. I heard the roofers start their truck to leave, and I ran out and flagged them down. I told them that I needed to get out of my garage as their trailer was blocking my way, and I needed to get to work the next morning to drive out of town. Their response, while sitting in their running truck, was "Call your sales rep." Tried explaining to them my situation and I had no way to get to work or go anywhere with this large trailer in my way and again they said "Call your sales rep" and left. I was dumbfounded. So I called Blake, and he graciously arranged for someone to move the trailer out of the way that evening, which was much appreciated. He was as surprised as I was with the worker's response. The only negative to this was I had to clean up a large quantity of nails that were under the trailer after it was moved, and I had to cancel my plans I had with a friend that evening, but it is what it is. I was more angry at the worker's lack of care over leaving a large trailer in my way, especially when he had a 1 ton truck that could have very easily moved it out of my way in a matter of minutes. I get it, they worked long hours doing the roof job, but that doesn't mean I should be inconvenienced by their rush to get home.
2. When I walked around my house after the roof was done, I found a razor blade left over in the yard. This must have been missed by the magnet. It is a small thing, and I expected there to be some cleanup I would need to do after the work was done, but I wanted to mention this.
Overall, I am happy to have the peace of mind with a good, quality roof. Thanks to Blake for taking care of everything, especially with the rude worker, and to Tayte for helping to follow up with me and answer some questions.